Position Summary The Senior Real-Time Analyst (RTA) plays a critical role in ensuring the smooth and efficient...+ years of experience in a real-time analyst role, preferably in a contact center or customer service environment...
. Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring... optimal staffing levels for inbound operations. Evaluate adherence and initiate immediate improvements. Conduct real-time...
Updates and processes data for real-time performance analysis. Obtains quantifiable performance figures (i.e. call.... Occasionally conducts training for Team Captains in order to equip them with the necessary skills for real-time queue management...
if needed to meet the weekly FTE requirement Monitor real-time ACD agent work state reports. - Responsible in calling out agents in non...
leadership and Senior Management Team. Oversee all real-time WFM activities to ensure operational and client goals.... Job Types: Full-time, Permanent Pay: Php20, 00 - Php25,000.00 per month Benefits: Health insurance Life insurance Opportunities...
Position Summary Ensures passing service levels for each Operations account by engaging in real-time management of the... performance. Specific Responsibilities Updates and processes data for real-time performance analysis. Obtains quantifiable...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
periods of time Previous call center experience required Previous Work Force Management experience is considered an asset... Job Type: Full-time Pay: Php30, 00 - Php35,000.00 per month Schedule: 8 hour shift * Shift system...
6+ years of WFM Experience with hands-on experience of IEX and CXOne WFM tools like Verint, Genesys, Aspect and Calabrio Experience with tools like Python, R etc. will be an added advantage. People management and ability to get work done un...
in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business... Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together...
-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the... our sector expertise and capabilities to deliver quality every time. With our world-class technology and culture of constant...