. Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring... optimal staffing levels for inbound operations. Evaluate adherence and initiate immediate improvements. Conduct real-time...
leadership and Senior Management Team. Oversee all real-time WFM activities to ensure operational and client goals.... Job Types: Full-time, Permanent Pay: Php20, 00 - Php25,000.00 per month Benefits: Health insurance Life insurance Opportunities...
Position Summary Ensures passing service levels for each Operations account by engaging in real-time management of the... performance. Specific Responsibilities Updates and processes data for real-time performance analysis. Obtains quantifiable...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
periods of time Previous call center experience required Previous Work Force Management experience is considered an asset... Job Type: Full-time Pay: Php30, 00 - Php35,000.00 per month Schedule: 8 hour shift * Shift system...
a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility.... We leverage our sector expertise and capabilities to deliver quality every time. With our world-class technology and culture...
a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility.... We leverage our sector expertise and capabilities to deliver quality every time. With our world-class technology and culture...
in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business... Pathfinders, through which we maintain our benchmark average of 8 weeks installation time for business clients. Together...
Hi! We’re Smartsourcing, looking for a Senior Data Analyst who can work with us full-time and on-site! As a Senior... time. Domain Expertise: An excellent understanding of the Australian Real Estate marketplace. Security Minded...
Hi! We’re Smartsourcing, looking for a Lead Data Analyst who can work with us full-time and on-site! As a Lead Data... Analyst, your focus will be assisting clients by keeping their databases clean, organised, and ready for lead generation...
and efficient schedules, from scheduling phase through to real time analysis. An end to end WFM role, responsible for the scheduling... and real time management of team/tower assignments. Primary Responsibilities Produce schedules for all staff in line...
and operational issues. Reporting: Generate real-time and historical reports to identify trends and areas for improvement. Continuous...: As a Workforce Management - Senior Analyst, the duties include developing staff schedules, collecting staff performance data...
work experience. At least a year of experience as a Real-Time Analyst or Workforce Management Specialist.... Responsibilities: Monitor adherence real time to ensure performance is within pre-set parameters, works with supervisors to resolve...