6+ years of WFM Experience with hands-on experience of IEX and CXOne WFM tools like Verint, Genesys, Aspect and Calabrio Experience with tools like Python, R etc. will be an added advantage. People management and ability to get work done un...
if needed to meet the weekly FTE requirement Monitor real-time ACD agent work state reports. - Responsible in calling out agents in non... Working knowledge of MS Office applications and Avaya CMS Supervisor or and ACD reporting tool Working knowledge on KPI...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor... Working knowledge of MS Office applications and Avaya CMS Supervisor or and ACD reporting tool Working knowledge on KPI...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor... Working knowledge of MS Office applications and Avaya CMS Supervisor or and ACD reporting tool Working knowledge on KPI...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor... Working knowledge of MS Office applications and Avaya CMS Supervisor or and ACD reporting tool Working knowledge on KPI...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor... Working knowledge of MS Office applications and Avaya CMS Supervisor or and ACD reporting tool Working knowledge on KPI...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor... Working knowledge of MS Office applications and Avaya CMS Supervisor or and ACD reporting tool Working knowledge on KPI...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor... Working knowledge of MS Office applications and Avaya CMS Supervisor or and ACD reporting tool Working knowledge on KPI...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor... Working knowledge of MS Office applications and Avaya CMS Supervisor or and ACD reporting tool Working knowledge on KPI...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor... Working knowledge of MS Office applications and Avaya CMS Supervisor or and ACD reporting tool Working knowledge on KPI...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor... Working knowledge of MS Office applications and Avaya CMS Supervisor or and ACD reporting tool Working knowledge on KPI...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor... Working knowledge of MS Office applications and Avaya CMS Supervisor or and ACD reporting tool Working knowledge on KPI...