Position Summary The Senior Real-Time Analyst (RTA) plays a critical role in ensuring the smooth and efficient...+ years of experience in a real-time analyst role, preferably in a contact center or customer service environment...
Updates and processes data for real-time performance analysis. Obtains quantifiable performance figures (i.e. call.... Occasionally conducts training for Team Captains in order to equip them with the necessary skills for real-time queue management...
for all invoices appearing on the customer’s account; Uploads supporting documents and creates billing adjustments to the Real Time... appropriate actions are taken on a time Provide back-up support to the identified primary account holder in the absence of the...
about customer service initiatives. He/she will experience a wide range of problem solving situations, strategic to real-time..., requiring extensive use of data collection and analysis. The Sr. Analyst, WFM is responsible for ensuring multiple CS sites meet...
range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. The Sr. Analyst..., WFM is responsible for ensuring multiple CS sites meet service levels by future and real-time staffing planning, work mix...
Job Title: MIS & Reporting Analyst/Sr Analyst Responsibilities: Site Headcount Management: Monitor and manage site... real-time and historical reports to identify trends and areas for improvement. Continuous Improvement: Identify...