of all phases of Workforce Management (WFM), including planning, forecasting, scheduling, and real-time intraday functions...Job Description Work closely and assist the WFM Head with projects and standard operating procedures Oversee workforce...
Job Title : Workforce Management - Team Lead Company : GoTeam Location and Workplace : IT Park, Apas, Lahug, Cebu City... and Quality Assurance Supervise the Workforce team, ensuring deliverables meet high standards and providing final quality checks...
What is your mission? Ensure the professional development of each of the workforce specialists Determine appropriate staffing levels.... Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category...
-job training for new hires. The Operations Lead will be is a primary contact in Workforce planning team responsible for maintaining... for assisting management, supervisors, agents and the Workforce Planning Team in scheduling time off as well as trainings, briefings...
● Develop and prepare timely and accurate reporting and analysis to all team in the contact center both ad hoc... analytical business needs. ● Giving presentations to all levels of management based on analysis and reporting created...
● Develop and prepare timely and accurate reporting and analysis to all team in the contact center both ad hoc... analytical business needs. ● Giving presentations to all levels of management based on analysis and reporting created...
final schedule with Ops & RTA for execution. Manage a group of RTAs and lead Intraday management for the business... Qualifications: Preferably College graduate Minimum of 3-5 years managing Workforce Operations in a call center environment 3 Years...
or other frequency dictated by the business. The Role The Workforce Management Forecaster will optimally allocate resources in the... and their effects. The role will lead aspects of transformation and operations, at the business unit level and globally and will work...
-to-day tasks · You lead by example and collaborate with your team and management to contribute to overall success... Manager - Workforce Management working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity...
will have in-depth knowledge of call center technologies, certified expertise in workforce management, and the ability to lead and coach... solutions to improve workforce efficiency and productivity. Lead, coach, and develop a team of workforce analysts, ensuring...
growth of the PC team. Your key responsibilities: Manage and grow payroll consulting and Workforce management services... in team management; providing advice and guidance on client projects related with Workforce management processes and systems...
Services Group, where innovation meets excellence, as a Workforce Management Supervisor ! What You Will Do Lead highly...Are you up to take the lead in optimizing workforce efficiency and elevating operational performance Join Support...
Services Group, where innovation meets excellence, as a Workforce Management Supervisor! What You Will Do: Lead highly...Are you up to take the lead in optimizing workforce efficiency and elevating operational performance? Join Support...
will have in-depth knowledge of call center technologies, certified expertise in workforce management, and the ability to lead and coach... efficiency and productivity. Lead, coach, and develop a team of workforce analysts, ensuring consistent performance and growth...
and visionary Workforce & Capacity Management Director to lead and optimize our workforce and capacity strategies, ensuring...Workforce & Capacity Management Director Location: Manila/Clark/Cebu/Tarlac Unlock your potential! + An experienced...
weapons. Where you come in: You will lead a team of workforce professionals supporting multiple sites & transactions types... You and the team you lead will act as a key liaison for outage management What makes you successful: You need to have 2-3...
of Workforce Management Professionals ensures Dexcom has the necessary resources to fulfill our commitment to patients and empower.... You will lead and participate in performance calls with our Operations team, providing your insights, analysis, and recommendations...
and results-driven Workforce Management Manager to lead and optimize workforce planning and real-time management..., analytical skills, workforce management, program management, and workforce planning on a day-to-day basis. Qualifications * ROLE...
: We are seeking an experienced and results-driven Workforce Management Manager to lead and optimize workforce planning and real-time...ROLE: Workforce Management - Manager ????Location: Cebu, Philippines. Salary: PHP 100,000 Workforce Management (WFM...
JOB TITLE: Lead Associate - Workforce CAMPAIGN: Insurance HEADCOUNT: 1 LOCATION: Iloilo WORK SETUP: Onsite SALARY... our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent...