● Develop and prepare timely and accurate reporting and analysis to all team in the contact center both ad hoc... analytical business needs. ● Giving presentations to all levels of management based on analysis and reporting created...
● 24 Hours Monitor call and text and schedule adherence to support the operations management team. The shared RTA... will support during the hours specified in section ● 2 (Scope of Work) and Team Leader can extend support outside of the RTA...