We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries through HubSpot and handling invoicing via Shopify. This role requires excellent communicat...
Key Responsibilities License Verification: Review and verify state-issued licenses and credentials of new and existing clinicians using relevant state boards. Ensure all professionals meet the requirements to accept referrals in their l...
● 24 Hours Monitor call and text and schedule adherence to support the operations management team. The shared RTA will support during the hours specified in section ● 2 (Scope of Work) and Team Leader can extend support outside of the RTA...
● Conducts needs assessments or instructional analysis to ensure conformity with mission training objectives and develops training plans as needed according to guidelines. ● Responsible for providing brand, soft skills, products, systems,...
● Vendor Database Management: a. Manage Vendor databases, update contact information, interaction history, and other important records. b. Ensure Vendor data remains accurate and up-to-date. ● Tracking Support Tickets: a. Tracking t...
● 24 Hours Monitor call and text and schedule adherence to support the operations management team. The shared RTA will support during the hours specified in section ● 2 (Scope of Work) and Team Leader can extend support outside of the RTA...
● Team Management: Responsible for managing and developing the operational team, including recruitment, training, and performance evaluations of team members. ● Resource Management: Manage human resources, technology, and infrastructure t...
Service Improvement: Continuously improve overall services and performance of the inbound contact center by identifying service gaps and implementing preventive actions. Team Leadership: Oversee a team consisting of Team Leaders, Trainers,...
● Monitoring and analyzing the overall quality of the contact center both customer- facing and non-customer facing (processing) to ensure the communication meets quality assurance standards set. ● Document quality issues and performance m...
● Develop and prepare timely and accurate reporting and analysis to all team in the contact center both ad hoc and ongoing reporting ● Combining and analyzing results of operations and performance based on existing reporting and ad hoc an...
● Develop and prepare timely and accurate reporting and analysis to all team in the contact center both ad hoc and ongoing reporting ● Combining and analyzing results of operations and performance based on existing reporting and ad hoc an...
● Team Management: Responsible for managing and developing the operational team, including recruitment, training, and performance evaluations of team members. ● Resource Management: Manage human resources, technology, and infrastructure t...
● Monitoring and analyzing the overall quality of the contact center both customer- facing and non-customer facing (processing) to ensure the communication meets quality assurance standards set ● Document quality issues and performance me...
Service Improvement: Continuously improve overall services and performance of the inbound contact center by identifying service gaps and implementing preventive actions. Team Leadership: Oversee a team consisting of Team Leaders, Trainers,...
● Vendor Database Management: a. Manage Vendor databases, update contact information, interaction history, and other important records. b. Ensure Vendor data remains accurate and up-to-date. ● Tracking Support Tickets: a. Tracking t...
● Conducts needs assessments or instructional analysis to ensure conformity with mission training objectives and develops training plans as needed according to guidelines. ● Responsible for providing brand, soft skills, products, systems,...
As a Dental Claims Specialist, you will play a critical role in delivering exceptional service to our customers. You will be responsible for managing and processing claims, resolving issues, and providing support to our clients while uphold...
ESSENTIAL FUNCTIONS : Primarily performs office or non-manual work directly related to the management or general business operations of customers/clients Exercises discretion and independent judgment with respect to matters of significan...
The IT and Systems Manager will be primarily responsible for the maintenance and enhancement of our systems and automations, as well as the creation of new automated workflows to optimize operational efficiency. This role also encompasses t...
The IT and Systems Manager will be primarily responsible for the maintenance and enhancement of our systems and automations, as well as the creation of new automated workflows to optimize operational efficiency. This role also encompasses t...