Main Duties and Responsibilities: Directly manage a team of Agents Identify, Prioritize and Coach agent development... areas which includes mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the...
Type Stakeholder Identification Purpose of Interaction Internal Team Lead – Service Desk Regular reporting & updates Core... Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives...
by Insurance Technology. The Service Desk Manager will play the pivotal role in managing a skilled service desk team responsible..., and leading a team of Service Desk team. The manager works closely with other support functions and business leaders to ensure...
are adequately staffed Manages assets and inventory reports on the operations of the service desk and team on a monthly and quarterly...Job Summary The Service Desk Officer is responsible for attaining maximum utilization of Internal and field technical...
Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk... to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives Do Ensure timely response of all the tickets...
assets and inventory reports on the operations of the service desk and team on a monthly and quarterly basis. 11. Tracks...JOB SUMMARY The Service Desk Officer is responsible for attaining maximum utilization of Internal and field...
. ABOUT THE ROLE We are seeking an organized and efficient IT Service Desk Coordinator to join our team. The Service Coordinator... NOC or in service desk or being a systems engineer? We are seeking a highly skilled IT SERVICE DESK COORDINATOR...
Type Stakeholder Identification Purpose of Interaction Internal Team Lead – Service Desk Regular reporting & updates Core... Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives...
Type Stakeholder Identification Purpose of Interaction Internal Team Lead - Service Desk Regular reporting & updates Core... Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives...
SUMMARY The Senior Service Desk Analyst is responsible for providing personal computing (HW), software (SW..., incident resolution, asset lifecycle and client relationship management services. Serves as team lead, providing technical...
to. Assign tickets to the Service Desk and Client Support teams. Monitor agent ticket boards and follow up with colleagues... are assigned correctly. Work closely with CMEs, SD Team Lead, and Support Manager to gain knowledge, understand processes...
Provide direct assistance to Help Desk Team Lead, Manager, and Director, as required Review escalated Tasks to ensure proper... into account all the roles and responsibilities of the Helpdesk in this situation. Help Desk Analyst II will also handle...
Key Responsibilities: Team Leadership: Supervise and lead the service desk team, providing guidance, support..., and mentorship. Assign tasks and responsibilities to service desk engineers, ensuring optimal workflow and productivity. Conduct...
Alta Resources is Hiring! Service Desk Analyst I The Service Desk Analyst I role is to help ensure proper computer... have overflow call needs. Executes pre-defined services as needed and at the direction of the team lead or department manager...
Position Summary The System Engineer position, reports directly to the Technical Team Lead, investigates, and resolves... Troubleshooting Qualifications: The candidate MUST have at least 2 years of experience in the Service Desk Industry, O365 Admin...
Desk team to adhere to good practice and ITIL process wherever possible. To liaise with other members of the Service Desk...Job description: Provide technical support for users of an organization. Service desk Engineer responds to inquiries...
. To actively promote the Service Desk team to adhere to good practice and ITIL process wherever necessary To liaise...Job description Provide technical help for users of an organization. Service desk respond to inquiries...
. To actively promote the Service Desk team to adhere to good practice and ITIL process wherever necessary To liaise...Job description Provide technical help for users of an organization. Service desk respond to inquiries...
Service Desk Coordinator Location: Philippines (Hybrid) Responsibilities: Lead a team of 20-30 skilled IT Analysts... team and ensure that department goals, such as service level, quality, and staffing, are met. Adjust schedules...
Service Desk Coordinator Location: Philippines (Hybrid) Responsibilities: Lead a team of 20-30 skilled IT Analysts... team and ensure that department goals, such as service level, quality, and staffing, are met. Adjust schedules...