About The Opportunity This Service Desk Analyst position is a Remote Philippines based role. At Netrix Global, the... Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls...
processes and maintain high service standards. We are looking for highly skilled and experienced Service Desk Analyst to play... you to apply and be considered for one of our future roles! The Service Desk team is characterized by a customer-centric focus, exceptional...
Service Desk L1 analyst role, being the first line of support is to provide a single point of contact for end-users... and is responsible for managing customer queries and performing simple troubleshooting. Service Desk L1 are the interface between the...
products or services Qualifications 5 years of work experience as an IT Service Desk Analyst or comparable role... and competent IT Service Desk Agent to become the new member of our Global IT Service Desk team in Manila...
What it's about As a Service Desk Analyst, you will act as the point of guidance, direction and escalation for the... customer service and desk-side IT support and via remote channels such as chat, phone, email, or remote access tools. Ensuring...
globally covering both internal and external users. Perform IT Service Desk activities including the capture, analysis... experience in an ITIL based environment an advantage At least 2 years Prior IT Help desk/Service Desk experience...
Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives... of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging...
Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives... of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging...
Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives... of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging...
level IT Support for issues not under the 1st Level scope of the Service Desk Team. Effectively communicate to management.... Establish and adhere to service level response and resolution times for all systems. Coordinate between employees and 2nd/3rd...
between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team. Effectively... of normal operations with minimal impact on the business, and within agreed service levels. Accountabilities: Performs Active...
Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives... of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging...
Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives... of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging...
Summary Provide Service Desk support to external customers and users Receive, document and track all incoming customer/user... And Responsibilities Provide service desk support to contracted clients Use defined procedures for responding to customer calls Collect...
, Incidents and Security Incidents. Provide contact support of incoming requests to the service desk to ensure courteous, timely.... What you will do Triage cases according to the technology and its priority including but not limited to Service Requests, Change, Problems...
Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives... of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging...
to the service desk to ensure courteous, timely, and effective resolution of end-user issues. Prioritize incidents... but not limited to Service Requests, Change, Problems, Incidents and Security Incidents. Provide contact support of incoming requests...
technical support to clients globally 24×6. You will act as the first point of contact to the clients, handling service requests... that the highest levels of service are delivered to clients Provide telephone and email-based customer support Provide first...
by understanding client needs and meeting standard service level agreements Comprehension of the configuration of various WTW...-star customer service People Record, process and manage tickets following agreed process and procedures to resolution Own...
Procurement Desk Analyst Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the... to its core software solutions. This is where you and your skills come in. We're currently looking for: Procurement Desk Analyst...