ITSM Lead will be the Subject Matter Expert (SME) on implementing ITSM best practices and responsible for the team.../implementing ITSM functions. Responsibilities: 1) Adoption, facilitatation, and continuous improvement of ITSM practices including...
The ITSM Service Level Agreement (SLA) and Reporting Analyst is responsible for the requirement gathering, oversight... necessary skills to lead meetings, create presentations, document requirements, manage expectations and deliverables to defined...
ITSM Product Owner (Freshworks) Job Summary: As an ITSM Product Owner, you will play a pivotal role in driving... Management (ITSM), Customer Service, and Customer Relationship Management (CRM) solutions. Your deep understanding of these...
support teams, & external partners Communicate: Prepare for, or lead, Stakeholder discussion to report KPIs/metrics/status... as appropriate Lead process councils, provide user training, & function as primary escalation contact for service area Enhance...
Lead and manage the Event Monitoring Team. Ensure team members are adequately trained and have the necessary tools... with Incident Management, Problem Management, and other ITSM processes. Ensure that relevant information is shared with these teams...
+ business community. Please do not contact the recruiter directly. Lead the effort to design, build and configure applications... management and ITSM. Required Skills and Experience (this is for an M365 Defender role): Defender for Endpoint Maintenance...
, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search. We are actively looking for a Events Monitoring Lead..., Shifting Schedule Location : Pasig City Your Responsibilities Lead and manage the Event Monitoring Team. Ensure team members...
Communications Service Lead (IT Engineer III) At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build... enterprise supporting our internal customer UC/CC touchpoints and voice/digital interaction flows You Will Be the team lead...
Role: Project Management Team Lead Location: Taguig City, Metro Manila Schedule: Mid shift Hybrid Set-up (3 days... Manila Lead of Project Management is a critical leadership position within our organisation, tasked with spearheading the...
& Marketing, Supply Chain, HR, and Executive Search. We are actively looking for a Events Monitoring Lead... : 24x7, Shifting Schedule Location : Pasig City Your Responsibilities: Lead and manage the Event Monitoring Team...
Bachelor's Degree Previous management of ITIL process areas. Atleast 7+ years total experience 3 years lead experience... Minimum 5 years' experience in an ITIL role in a global organization. Ownership of ITSM processes at the enterprise level Retain...
. Position Overview: We are seeking a dynamic and experienced Help Desk Team Lead to help oversee our Global Help Desk operations... who will help to lead a team of dedicated help desk professionals. As the Help Desk Team Lead, you will be responsible...
to flex ITSM process to meet customer need and changing markets/behaviours Lead embedding of the ITSM processes and controls... maximizing productivity and performance, and contributing to the successful operation of IT across QBE. Input to ITSM and team...
The Event Monitoring Team Lead is responsible for leading the team that monitors and manages events across the IT... to prevent or mitigate potential service disruptions. Key Responsibilities: Team Leadership: Lead and manage the Event Monitoring...
+ business community. Please do not contact the recruiter directly. Lead the effort to design, build and configure applications... management and ITSM. Required Skills and Experience (this is for an M365 Defender role): Defender for Endpoint Maintenance...
trends. Your Role: This role reports to the Service Desk Manager. Team lead will actively lead a highly motivated, customer... foscused team responsible for the provision of a professional service to all customers. The Team Lead will prioritise the day...
The Lead System & Application Developer is responsible on all in-house application development and maintenance... best practices. Optimizes the ITSM processes, tools and overall IT organization to constantly improve the insight and service levels...
production environment is protected, and only authorized, well-tested changes are deployed. The manager will lead and coordinate... Frequency Deployment Success Rate Post-Release Incident Rate Lead Time for Changes Rollback Frequency Release Downtime...
all Service Desk tickets using the defined ITSM tool Take ownership and responsibility of issues from start through...
multiple projects concurrently. Experience with IT service management (ITSM) tools (ServiceNow preferred) Relevant...