all Service Desk tickets using the defined ITSM tool Take ownership and responsibility of issues from start through... successful resolution Triage the Support Desk queue by responding, resolving, and escalating issues to/with the appropriate resources, teams...
and weekends. Responsibilities: Supervise service desk analyst during assigned shifts. Provide technical guidance and support... (required) Education: Bachelor's (Required) Experience: Lead or Supervisory: 1 year (Required) * Service Desk: 1 year (Required)...
and reimagining the way we work. About The Role The Lead - IT Service Desk is responsible for managing the performance... capacity, and conducting analysis of IT support demand patterns. As a Lead - IT Service Desk, you will conduct regular audits...
completion Service Desk analyst training across all services. Ensure resolution and Quality rates are in line with client...Job description Responsible for the day-to-day supervision of our IT Service Desk Team including work and attendance...
SUMMARY The Senior Service Desk Analyst is responsible for providing personal computing (HW), software (SW...), operational system (OS), Application (APP), mobile connectivity & associated peripherals focused service request fulfillment...
into account all the roles and responsibilities of the Helpdesk in this situation. Help Desk Analyst II will also handle... escalations regarding issues that could not be resolved by the Help Desk Analyst 1 personnel. He/she will act as liaison to the...
Alta Resources is Hiring! Service Desk Analyst I The Service Desk Analyst I role is to help ensure proper computer... duties by identifying incoming service requests, locating the appropriate SOPs, and assigning the request accordingly...
Type Stakeholder Identification Purpose of Interaction Internal Team Lead – Service Desk Regular reporting & updates Core... Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives...
Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk... to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives Do Ensure timely response of all the tickets...
Type Stakeholder Identification Purpose of Interaction Internal Team Lead – Service Desk Regular reporting & updates Core... Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives...
Type Stakeholder Identification Purpose of Interaction Internal Team Lead - Service Desk Regular reporting & updates Core... Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives...
Type Stakeholder Identification Purpose of Interaction Internal Team Lead - Service Desk Regular reporting & updates Core... Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives...
Type Stakeholder Identification Purpose of Interaction Internal Team Lead – Service Desk Regular reporting & updates Core... Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives...
Yngen Datacom Corp. is looking for Technical Analyst who can work onsite in Alabang or San Pedro. About the company... Analyst to join our team. Your primary role will be to review technical posts, quickly and accurately identifying the...
Primary Purpose of Position -Acting as the team’s Officer-in-Charge in the absence of the Senior Analyst and Helpdesk... Team Lead. -Provide quality front line application support to the SJgroup business for extended operating hours. -Relieve...
Primary Purpose of Position -Acting as the team’s Officer-in-Charge in the absence of the Senior Analyst and Helpdesk... Team Lead. -Provide quality front line application support to the SJgroup business for extended operatinghours. -Relieve...
/business processes, continuous evaluation of redundant efforts to streamline operations. The analyst is also responsible... and alert teams of required fixes. Identify trends in data to drive systematic resolution. Develop standardized desk processes...
with Service Level Agreements. The Applications Support Analyst will work closely with business teams dealing with complex issues... coming from application users through Service Desk Ticketing System Develop and maintain a working knowledge of business...
or other frequency dictated by the business. The Role The Analyst's roles and responsibilities include the following: prepares reports... and Procedures and other external sources. Lead complex projects that will eliminate non-value adding activities. Drive and lead...
prestigious University of Cambridge. We're looking for an Incident Management Senior Analyst to join our IT Service Management...: Incident Management & Coordination: Lead and coordinate the resolution of major incidents, ensuring prompt service restoration...