channels (calls, chat and email, etc.). Schedule Adherence Management: Work with Operations team for both Inhouse and BPOs...Job Description Workforce Planning: Develop and maintain accurate workforce forecasts based on historical data...
meetings, and any vendor relationship management activities including vendor selection process and vendor operations strategy... in workforce management(WFM)/project management is an added value Must be individual and team contributor to achieve team's KPI...
and concise commentary associated with the reports. Work closely with the operations team to analyse and help improve... their delivery processes, outline clear corrective action plans along with the workforce manager Use trends and reports to forecast...
Provide clear and concise commentary associated with the reports. Work closely with the operations team to analyse and help... improve their delivery processes, outline clear corrective action plans along with the workforce manager Use trends...