Job Description Manage real-time contact & case volumes, daily attendance, and program break schedules to ensure agent... with knowledge of using real-time monitoring tools and software. Strong analytical and problem-solving skills. Excellent...
Job Description : Manage real-time contact & case volumes, daily attendance, and program break schedules to ensure... is preferred. Preferably with knowledge of using real-time monitoring tools and software. Strong analytical and problem-solving...
-to-day operations. Requirements At least 2 years of experience as a Real-Time Analyst, WFM or any related roles... to identify any operational challenges and to prepare action plans to mitigate the concerns. Real-time Monitoring: Monitor queues...