an Associate, Workforce Management who will oversee current week schedule adjustments, real-time monitoring, tracking, documenting...Are you one that AIMS HIGHER? REACHES FARTHER when it comes to real-time management? Can you ACT BOLD? BE PASSIONATE...
an Associate, Workforce Management who will oversee current week schedule adjustments, real-time monitoring, tracking, documenting...Are you one that AIMS HIGHER? REACHES FARTHER when it comes to real-time management? Can you ACT BOLD? BE PASSIONATE...
analytical business needs. ● Giving presentations to all levels of management based on analysis and reporting created... management and associated analysis/reporting, trends, aligned to the achievement of results within the contact center through...
analytical business needs. ● Giving presentations to all levels of management based on analysis and reporting created... management and associated analysis/reporting, trends, aligned to the achievement of results within the contact center through...
year experience in Workforce Management and has Solid experience with Verint, CMS Avaya Supervisor and Microsoft Excel... Requirements: Candidate must possess at least a Bachelors/College Degree 1 year minimum experience in Workforce Management...
- and specifically workforce planning - is being driven to support better business decisions for the short and longer term enabling the... economy. Workforce planning capability is being progressively developed across EY with our aspiration to build an industry...
- Determine annual, quarterly, monthly, daily and intra-day workforce requirements by gathering and analyzing data... of the agents. - Conduct workforce simulations and what if scenarios to find the best mix of creative schedules...
The Workforce Planning team provides the data, analytics, and resource management services to ensure Customer...: proven track record leading a workforce management program, delivering resourcing plans for a variety of support and back...
commitments. Keeps abreast of Operations updates that impact intraday management of accounts. Ensures that Workforce, Operations.... Performs intraday management analysis. Analyzes and interprets day-end performance reports of the different accounts...
goals. So what are you waiting for? Join the winning team now. Work you'll do In the Workforce Transformation practice... with the constant change and uncertainty. Almost all workforce constructs from organizational design and learning, through...
needs. Assist with configuration and deployment of eWFM or other workforce management technologies based on client needs... related Workforce/Process Improvement experience required 3 years customer care and/or call center with project management...
experience (Workforce Management)...RESPONSIBILITIES: Overall management of the WFM AP and QA cost structure and budget To support the Command Center...
Job Qualifications: Experience: 5 to 7 years of process transformation experience in operations or Workforce... Management (WFM), with expertise in WFM applications; 5+ years of program management experience. Communication Skills...
and recommendations to meet HR Operations/Workforce Planning objectives and proposed solutions for review with key management members...Position Summary / Job Purpose: The Sr Analyst, Workforce Planning interprets, analyzes, rates, and makes...
OVERALL PURPOSE: The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.... RESPONSIBILITIES: Overall management of the WFM AP and QA cost structure and budget To support the Command Center leads for sales...
projects in the field of HR Transformation, Change Management, Leadership, Culture, Organisation Design, Workforce... knowledge across a range of HR/workforce-related capabilities such as HRT/change management/leadership/organisation design...
commitments. Keeps abreast of Operations updates that impact intraday management of accounts. Ensures that Workforce, Operations...) to three (3) years Workforce Management experience in a Supervisory capacity within the call center / customer service industry...
to make strategic and impactful decisions. Secondly, you will be responsible for real-time workforce management, including the.... Discover Impactful Work We are currently seeking a skilled and dedicated Workforce Analytics Specialist to join our contact...
Job Description: Supervise workforce personnel on executing workforce strategies with precision. Ensure workforce... management effort at site level with focus on continuous improvement of AHT, ACW, schedule adherence, hold-time, talk-time...
Join our team as a Workforce Scheduler! You'll play a critical role in creating schedules based on forecast... and service level management. Strong problem-solving skills and attention to detail. Ability to work collaboratively in a team...