Analyst provides real-time feedback and historical reporting to Operational Management, Senior Leadership, and our clients... personal certification, licensing, or registration requirements for this job Reports to: WFM Real Time Analytics, Manager...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... center enterprise. Responsibilities Monitors real-time call volume and schedule conformance to efficiently utilize...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... locations, lines of business and products. The analyst manages the performance of the call center according to any contractual...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... locations, lines of business and products. The analyst manages the performance of the call center according to any contractual...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... locations, lines of business and products. The analyst manages the performance of the call center according to any contractual...
in this function are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting... time analyst/Scheduler Extensive work experience within own function Must have – Intermediate to Advance Excel, Access...
in this function are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting... time analyst/Scheduler Extensive work experience within own function Must have – Intermediate to Advance Excel, Access...