Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... center enterprise. Responsibilities Monitors real-time call volume and schedule conformance to efficiently utilize...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... center enterprise. Responsibilities Monitors real-time call volume and schedule conformance to efficiently utilize...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... locations, lines of business and products. The analyst manages the performance of the call center according to any contractual...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... locations, lines of business and products. The analyst manages the performance of the call center according to any contractual...
workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized Demonstrate... following time frames; Monthly forecast for 5 years; daily forecast for 18 months. Prepare and hands daily forecast numbers...
you to apply and be considered for one of our future roles! As a Real Time Analyst, the aim is to manage service levels for the contact center... across departments, products and locations on a real-time basis. To be able to provide real-time mitigations to handle volumes based...
about customer service initiatives. He/she will experience a wide range of problem solving situations, strategic to real-time..., requiring extensive use of data collection and analysis. The Sr. Analyst, WFM is responsible for ensuring multiple CS sites meet...
about customer service initiatives. He/she will experience a wide range of problem solving situations, strategic to real-time..., requiring extensive use of data collection and analysis. The Sr. Analyst, WFM is responsible for ensuring multiple CS sites meet...
range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. The Sr. Analyst..., WFM is responsible for ensuring multiple CS sites meet service levels by future and real-time staffing planning, work mix...
range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. The Sr. Analyst..., WFM is responsible for ensuring multiple CS sites meet service levels by future and real-time staffing planning, work mix...
about customer service initiatives. He/she will experience a wide range of problem solving situations, strategic to real-time..., requiring extensive use of data collection and analysis. The Sr. Analyst, WFM is responsible for ensuring multiple CS sites meet...
, Salesforce, etc. Strong proficiency in Microsoft Suite (Excel, Word, PPT). In-depth knowledge of Real-Time Monitoring and working... and capacity planning for various transaction types, regions, and clients. Proficiency in WFM tools such as Genesys, eWFM, IEX...
of supervisory/management experience - Must have a solid 5+ years of RTA (real time adherence), scheduling, capacity palnning... and forecasting experience OR Workforce Services Senior Analyst - Must have 3 years of overall workforce management (WFM) experience...
and current day misses. Ensures report efficiency and fix errors. Provides real-time analysis and reporting of intraday. Segment... Entry Processes segment entry request Real-Time Ensures all agent activities are accounted for through exception codes Real...
this function are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting... time analyst/Scheduler Extensive work experience within own function Must have – Intermediate to Advance Excel, Access...