and current day misses. Ensures report efficiency and fix errors. Provides real-time analysis and reporting of intraday. Segment... and Client during downtime Documents and sends the downtime summary report Monitors and manages intraday staffing levels of the...
training strategies to meet the call arrival patterns and creates minimal variance in associate occupancy (workload) rate... goals on an interval, daily, weekly and monthly level. Facilitates Staffing Calls Prepares intraday staffing call analysis...
) for the training strategies to meet the call arrival patterns and creates minimal variance in associate occupancy (workload... with service level goals on an interval, daily, weekly and monthly level. 2. Facilitates Staffing Calls Prepares intraday...