ROLE SUMMARY The Voice Routing Optimization Specialist is responsible for designing and refining Verizon’s inbound... and outbound call routing strategies. This position focuses on reducing customer wait times, aligning routing with agent skills...
ROLE SUMMARY The Voice Routing Optimization Specialist is responsible for designing and refining Verizons inbound... and outbound call routing strategies. This position focuses on reducing customer wait times, aligning routing with agent skills...