ROLE SUMMARY As a Voice Automation Specialist, you will manage Verizon’s interactive voice response (IVR) systems and voice-driven self-service solutions. Your key objective is to reduce manual call handling and enhance the customer exper...
ROLE SUMMARY The Voice Routing Optimization Specialist is responsible for designing and refining Verizon’s inbound and outbound call routing strategies. This position focuses on reducing customer wait times, aligning routing with agent sk...
PositionSummary Theautomationanalystplaysakeyroleintheanalysis,developmentandimprovementoftechnologyplatforms.Heshemustpossessadvancedtechnicalskills,analyticalandeffectivecommunicationskillswithdifferentstakeholders.Hesheisresponsiblefori...
ROLE SUMMARY In this role, you will oversee the planning, deployment, and optimization of Verizon’s conversational channels, including AI-driven chatbots, messaging apps, and social media support. You’ll ensure these channels deliver seam...
ROLE SUMMARY The Agent Desktop Tools Specialist will implement and maintain the software applications that Verizon’s contact center agents use. By ensuring these tools are user-friendly and properly integrated, you’ll help agents effectiv...
ROLE SUMMARY The Voice Routing Optimization Specialist is responsible for designing and refining Verizons inbound and outbound call routing strategies. This position focuses on reducing customer wait times, aligning routing with agent skil...
ROLE SUMMARY As a Voice Automation Specialist, you will manage Verizons interactive voice response IVR systems and voicedriven selfservice solutions. Your key objective is to reduce manual call handling and enhance the customer experience ...
ROLE SUMMARY In this role, you will oversee the planning, deployment, and optimization of Verizons conversational channels, including AIdriven chatbots, messaging apps, and social media support. Youll ensure these channels deliver seamless...
Redactar Textos para sitio web Componer Post para redes sociales Redactar campañas de email marketing Manejo herramientas Digitales Dominio de gramática, estilo y léxico...