! Technical Support Agent Level 1 Mandaluyong City, Philippines Reporting to: Team Leader We’re an award-winning global... outsourcer providing contact center and back office services on behalf of our global clients. As a Technical Support...
is required At least 1-year experience providing product technical support Phone sales experience is preferred...Work arrangement: Onsite Nature of the account: Technical in nature dealing with Tablets (ipad level) Process: Voice...
is required At least 1-year experience providing product technical support Phone sales experience is preferred...Work arrangement: Onsite Nature of the account: Technical in nature dealing with Tablets (ipad level) Process: Voice...
Work arrangement: Onsite Nature of the account: Technical in nature dealing with Tablets (ipad level) Process: Voice... agent must provide excellent support service to every single contact, following the account's processes and policies...
Work arrangement: Onsite Nature of the account: Technical in nature dealing with Tablets (ipad level) Process: Voice... agent must provide excellent support service to every single contact, following the account's processes and policies...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... Ensures training needs of subordinates are met Modifies operations as needed to meet service level agreements...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... Ensures training needs of subordinates are met Modifies operations as needed to meet service level agreements...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... Ensures training needs of subordinates are met Modifies operations as needed to meet service level agreements...
technical support tickets (JIRA tickets, Employee onboarding/offboarding/mutation tickets, etc). Ensures that support tickets..., and other important records. b. Ensure Vendor data remains accurate and up-to-date. ● Tracking Support Tickets: a. Tracking...
technical support tickets (JIRA tickets, Employee onboarding/offboarding/mutation tickets, etc). Ensures that support tickets..., and other important records. b. Ensure Vendor data remains accurate and up-to-date. ● Tracking Support Tickets: a. Tracking...