Job Summary: The IT Tier 1 Support Technician provides advanced technical support for escalated issues, specializing... from Tier 1 support, including: Advanced application troubleshooting for desktop/cloud industry-standard tools. Office 365...
Responsibilities Resolve escalated issues from Tier 1 support, including: Advanced application troubleshooting... and non-technical stakeholders. English –Spanish Language (Oral and writing 90 % or higher) (C1 or above) 1-2 years of prior...
basic desktop support. The SD Trilingual Analyst Level I escalates unresolved problem/issues/requests to the proper Tier 2... and Tier 3 support teams. Responsibilities: Incident/Request/Problem/Knowledge Management. Perform Incident and Request Queue...