Job Summary: The Trilingual SD Analyst Level I is the first point of contact for the users who call our IT Service... Desk. The SD Trilingual Analyst Level I answers incoming calls, tracks all information in a call tracking system...
for Auxis clients and assign the tickets as appropriate. Provide first-level contact, convey resolutions to customer issues... and follow up. Properly escalate unresolved queries to the next level of support. Utilize excellent customer service skills...