(SLAs). Team Leadership & Supervision: Lead, mentor, and develop a team of WFM analysts and associates, providing... of experience in a leadership or supervisory capacity, managing a team of WFM analysts or associates. Skills...
WFM Manager The opportunity We're looking for Manager with a strong track record in Infor suite implementation... team with user acceptance testing requirements for existing and new business systems and modules Manage the configuration...
solutions. Facilitate/Lead testing of new tools/technologies to improve overall WFM Contact Center efficiency. Support/drive... and Governance. Manage the WFM Services for the aligned accounts and team for various geographies and across all modalities...
- People Consulting (PC), Work Force Management (WFM) - Senior Manager Managing global workforce in today's fast changing... and highly disrupted environment is becoming increasingly complex. As member of our PC practice, you'll be part of a team...
success for our clients, people, shareholders, partners and communities. Deal Structuring & Pricing at Accenture. A team... Financials & Supply Management Key Responsibilities: Expected to be an SME Collaborate and manage the team to perform...
, join us! PhonePe, India's leading digital payments platform, is seeking a seasoned professional to lead our Sales Operations team... revenue opportunities, enhancing team performance, and ensuring seamless execution of sales strategies. This leadership...
fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast... Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores...
with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM... ability to work with cross functional teams, clients, team members, and management and external groups. ͏ Do Maximize process...
Service Line(s)/Location(s) team and will be responsible to supervise a large team of WFM professionals, providing strategic.... Build processes and solutions to improve efficiency in the way of working for the team. Lead complex projects related...
continuous improvements and initiatives in the process Coach & mentor Team leads, enabling them to lead their teams effectively... teams, inter departments, cross functions across locations Ability to lead, guide, and mentor a team effectively...
, serving as a subject matter expert in Workforce Management (WFM) practices, and providing support to WFM team to ensure...-term and real-time workforce management team members. Update queue and agent settings in Calabrio to align with changes...