Job Title: Manager I, WFM Job Description Concentrix is a technology-enabled global business services company... solutions. Facilitate/Lead testing of new tools/technologies to improve overall WFM Contact Center efficiency. Support/drive...
- People Consulting (PC), Work Force Management (WFM) - Senior Manager Managing global workforce in today's fast changing... to take your career in the right direction. The opportunity We are looking for Senior Managers with expertise in WFM to join the PC...
Manager - WFM & Analytics Team : WFM & Analytics, Contact Center Location: Bangalore Job Summary: The Senior... Manager of Workforce Management (WFM) and Analytics plays a pivotal role in planning and optimizing our contact center...
, and who has the ability to contribute major new innovations in the industry to join us as Workforce Program Manager. Key... job responsibilities Key Responsibilities Areas: Lead various projects for WFM and Ops which has direct impact on cost, sla and SX...
Job Title: Operations Manager I Job Description Concentrix is a technology-enabled global business services company... meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner...
Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday... Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate...
, as directed by the Transition Lead/Manager Ensure timely setup of relevant internal tools/products for the account to ensure... setup of billing accounts Schedule required meetings as directed by the Transition Manager and document meeting minutes...
, as directed by the Transition Lead/Manager Ensure timely setup of relevant internal tools/products for the account to ensure... setup of billing accounts Schedule required meetings as directed by the Transition Manager and document meeting minutes...
are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance... current business is as per the delivery standards of the contract Weekly calls with WFM to ensure resource optimization...
you to apply for this Senior Manager - WFM Analytics role. Join us in our mission to deliver exceptional customer service and drive operational...The Deputy Director of Workforce Management (WFM) and Analytics plays a pivotal role in planning and optimizing...