Lead a team to ensure timely resolution of technical issues. Manage service desk operations including ticket... and ensure customer satisfaction. Develop and update service desk procedures and training materials. Participate in hiring...
Discover your 100% YOU with MicroSourcing! Position: Level II Support - Team Lead Location: Global One, Eastwood, Libis... Support - Team Lead, you will: Leadership Manage helpdesk support process and direct L1 staff. Manage end-to-end support...
trends. Your Role: This role reports to the Service Desk Manager. Team lead will actively lead a highly motivated, customer... foscused team responsible for the provision of a professional service to all customers. The Team Lead will prioritise the day...
Role: Service Desk Team Leader Location: Taguig City, Metro Manila Full-Onsite Thanks for checking out our job opening... Desk Analysts, ensuring that NCC Group employees, receive a high standard of service and support. The Service Desk Team...
Job description Responsible for the day-to-day supervision of our IT Service Desk Team including work and attendance... completion Service Desk analyst training across all services. Ensure resolution and Quality rates are in line with client...
Are you ready to lead and inspire a team of talented professionals towards delivering services that make a real impact...? As a Services Delivery Team Lead at Kyndryl, you’ll have the opportunity to take the lead in guiding our squads towards delivering...
the team on the ground. Should be very strong with process knowledge. Should drive the team and ensure service level...Proficient in English (Read + Write + Speak) and customer centric leadership skills Handled team size up to 40...
and support the team on the ground. - Should be very strong with process knowledge. - Should drive the team and ensure service... SIP (Service improvement plans), Lean, Pragati - Conducts quality audits, coaches, and mentors the team members...
available to service the Users Qualifications: Graduate of Information Technology, Computer Science, Computer Engineering or related...
a dynamic and experienced Team Lead to oversee a team of 4-5 analysts within our People Help Desk (PHD) function. This role... and Development: Lead, mentor, and develop a team of 4-5 analysts Foster a collaborative and supportive team environment Enhance team...
Type: Permanent Professional Level: Experienced Reporting to: Global Service Desk Director Global Service Desk Tower Lead (Technical..., and mobility). The GSD Tower Lead oversees service organization and controls outsourced providers in Asian, European, and Americas...
to: Global Service Desk Director Global Service Desk Tower Lead (Technical) The incumbent is responsible for organizing..., and other applications) or Technical (including standard workplace, network, and mobility). The GSD Tower Lead oversees service organization...
evaluations and provide feedback to team members. Assist in training new service desk staff. Maintain documentation related... (required) Education: Bachelor's (Required) Experience: Lead or Supervisory: 1 year (Required) * Service Desk: 1 year (Required)...
and reimagining the way we work. About The Role The Lead - IT Service Desk is responsible for managing the performance... capacity, and conducting analysis of IT support demand patterns. As a Lead - IT Service Desk, you will conduct regular audits...
to Global Service Desk Director Global Service Desk Tower Lead (Technical) The incumbent is responsible for organizing..., and other applications) or Technical (including standard workplace, network, and mobility). The GSD Tower Lead oversees service organization...
Service Desk Lead - NetSuite Technical Duties Group Supervision: Ensure support desk engineers are technically... desk engineers Communications and coordination: Proactively discuss with the team customer satisfaction issues and report...
of your application. Shift Schedule: Monday - Friday, 7:00 AM - 4:00 PM PHT As an IT Service Desk Lead, you are responsible for attaining..., and contractual service level agreement (SLA). Review and coordinate escalations to NOC team with the NOC team lead...
Reporting to: Global Service Desk Director Global Service Desk Tower Lead (Technical) The incumbent is responsible... Management Team, report issues discoverd to the project team Support intensive go-lives 3.) GSD Service Development Drive...
evaluations and provide feedback to team members. Assist in training new service desk staff. Maintain documentation related... and weekends. Responsibilities: Supervise service desk technicians during assigned shifts. Provide technical guidance and support...
all Service Desk tickets using the defined ITSM tool Take ownership and responsibility of issues from start through... successful resolution Triage the Support Desk queue by responding, resolving, and escalating issues to/with the appropriate resources, teams...