***Please look for candidates with skills related to Genesys features for user journey analysis, voice bots, omni channel, intelligent routing and some coding experience.*** Work Location Options: (3 day/week onsite) HYBRID - Louisville,...
Work Location Options: (3 day/week onsite) HYBRID - Louisville, KY HYBRID - Boston, MA Project Background: The client is looking for optimizing IVR system with the focus on following: Authentication Rates: Drive up the authentication ...