client is looking for optimizing IVR system with the focus on following: Authentication Rates: Drive up the authentication... rate within the IVR so that it reduces the need for Agents to have to authenticate the user after they reach an agent...
Role: IVR SME Location: Louisville, KY/ Boston, MA - Hybrid (3 days WFO a week) Type: Contract... Job description: The client is looking for optimizing IVR system with the focus on following: Authentication Rates: Drive up the...
client is looking for optimizing IVR system with the focus on following: Authentication Rates: Drive up the authentication... rate within the IVR so that it reduces the need for Agents to have to authenticate the user after they reach an agent...
having real world experience within a call center. Example - IVR, Skill Based Routing, Call Back Queuing, Agent Desktop..., etc. Profile Specification Experience in Genesys CX functionality and features with real world experience optimizing IVR, skill...
Features and Functions having real world experience within a call center. Example - IVR, Skill Based Routing, Call Back Queuing... CX functionality and features with real world experience optimizing IVR, skill-based routing, Queue management and agent...
Features and Functions having real world experience within a call center. Example - IVR, Skill Based Routing, Call Back Queuing... CX functionality and features with real world experience optimizing IVR, skill-based routing, Queue management and agent...
experience within a call center. Example - IVR, Skill Based Routing, Call Back Queuing, Agent Desktop, etc. Profile... Specification Experience in Genesys CX functionality and features with real world experience optimizing IVR, skill-based routing...
center. Example - IVR, Skill Based Routing, Call Back Queuing, Agent Desktop, etc. Profile Specification Experience... in Genesys CX functionality and features with real world experience optimizing IVR, skill-based routing, Queue management...
having real world experience within a call center. Example - IVR, Skill Based Routing, Call Back Queuing, Agent Desktop..., etc. Profile Specification Experience in Genesys CX functionality and features with real world experience optimizing IVR, skill...
systems, automated robotics, computer hardware, interface connectivity, mobile devices, networking, IVR, electronic...
call distribution (ACD), interactive voice response (IVR), Call recordings, Self Service Secure Payment services, Workforce... of successful management of development and deployment of IT projects that meet business requirements Experience with IVR applications...
. Demonstrates effective verbal and written communication. 3. Follows IVR phone system when taking requests from SRC. 4...