and financial institutions. What to expect? We are seeking an ITSM Process Manager to drive the successful execution... years of experience in ITSM Process Management, including designing and implementing solutions on the ServiceNow platform...
on. About the role The primary objective of the Senior Manager - IT Service Management is to ensure the smooth & continuous end... & Problem Management: Lead and manage the Incident Management process, ensuring timely resolution of incidents and minimizing...
and financial institutions. What to expect? Administer the CMDB by working closely with other process leads and ensure... are accurate and up to date Work directly with the IT Asset and Configuration Manager to develop strategy and roadmap for CMDB...
+, please read on. About the Role The main objective of the Senior Manager – IT Service Management is to ensure the smooth... the Incident Management process, ensuring timely resolution of incidents and minimizing impact on business operations...
services, ensuring quality, efficiency and stakeholder&aposs satisfaction follow Singtel ITSM standards. Make An Impact... required to perform, monitor, change request and report base on Singtel's Incident and Problem Management process. Log detailed...
feeds from various sources and ensuring no delays to the reconciliation process. Respond quickly and efficiently... on a timely manner and all exceptions raised to the Manager. Ensure the maintenance queue is monitored and all rejected feeds...
of various projects. The Analyst will work closely with the Service Delivery Manager and Service Desk Lead to analyze incident... devices, corporate mobile phones, and network-related services. Initiate the problem escalation process to the next level...
framework. Implementation of ITSM AzT standard systems, tools and process for the ITIL framework. Track and report ITSM metrics... to measure service adoption, compliance to ITSM process, service level commitments and service quality. Incident Management...