. To provide progress and status reports at regular intervals to the Client To escalate and inform the Service Delivery Manager...Date: 17 Nov 2025 Service Line / Portfolios: Enterprise Technology & Performance Location: Kuala Lumpur, MY...
centralized service desk via email and the incident management tool, providing timely and effective resolution within established... manuals. Experience with incident management tools for example Service Now Excellent problem-solving and analytical...
centralized service desk via email and the incident management tool, providing timely and effective resolution within established... manuals. Experience with incident management tools for example Service Now Excellent problem-solving and analytical...
/ Operations Manager As a GK L2 Application Support Analyst, you will be part of a newly formed team providing second-line support... application support Key Responsibilities: Incident & Problem Management Provide high-level guidance to the Service Desk (1st line...
Coordination and Collaboration (30%) Lead and coordinate the CSOC team to ensure high-quality service delivery and incident... CyberSecurity Operations Center (CSOC) team in Kuala Lumpur and Analyst in APAC area, ensuring the delivery of high-quality security...
) team in Kuala Lumpur and Analyst in APAC area, ensuring the delivery of high-quality security services and incident... level 2. Coordination and Collaboration (30%) Lead and coordinate the CSOC team to ensure high-quality service delivery...