Desktop Support Engineer This position provides the desktop support for the first contact point for customers...) Document standards and procedures (where necessary) ITE/Diploma graduate with 1 years' experience in desktop support Min 1...
problems Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident..., support or issues resolution Monitor the agreed service level, document & maintain the configuration of the systems Involve...
calls are answered and emails are responded in a timely manner. 2.Perform first level troubleshooting on all reported...Job Description & Requirements 1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure...
) technical support via phone and email. Ensure calls are answered and emails are responded promptly 2 Perform first level... - Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk. o Customer Service Experience in a non-tech...