exceptional customer service. High energy, flexibility, and an ability to adapt to changing demands. A passion for the travel.... Are you passionate about creating unique, tailor-made group itineraries and providing world-class service to clients? If you’ve got...
to face tied agency sales force ensuring an excellent, consistent customer experience across all products at the lowest...: Proficient in insurance industry. Familiar with insurance products, processes, and service offerings. Demonstrates...
customer experience across all products at the lowest possible acquisition cost. The role involves the development of the sales... lines.Knowledge: Proficient in insurance industry.Familiar with insurance products, processes, and service offerings...
experience in a Customer Service Environment. Proficiency in MS Office and Excel. Tenure within business - 5 Months... (QA), in order to ensure ongoing delivery of outstanding Customer Care outcomes for our clients. The Quality Assessor...
Alistair Group is one of East and Southern Africa’s fastest growing service companies, providing a variety of self... Honesty, Customer Focus, Continual Improvement, Humility, and Safety. Accountabilities & Responsibility Areas Commercial...
to prepare and complete action plans; implementing productivity, quality, and customer-service standards; resolving problems... for the various products that are sold through the sales executives and call center agents based on a sales script. The team...
of delivering excellent service to agents/guests An in-depth knowledge of Tourplan or a similar booking system An in-depth... Elaborating in writing explanations or descriptions Exceptionally customer focused Must be computer literate and have an in...
is advantageous Must have at least 4-5 years’ experience in a senior position Must be confident in handling customer relationships... agents promptly, focusing on sales success and maximizing booking potential. Foster strong connections with Sales agents...
agents, and providing exceptional customer service in a highly competitive environment with tight deadlines. The Travel..., attending relevant familiarization trips with agents (if and when required).Deliver a speedy service to Sales agents, ensuring...
escalations from both the client and service providers. Monitor cases and the workflow of agents and team leaders... procurement to resolve queries with problematic service providers mainly for incorrect destinations. 2.Financial aspects...
MAIN RESPONSIBILITIES: Firstgroup is customer led and service driven. A Key Account Manager is responsible..., Implemention on Dreamtec|Tested) Training (Contact Centre Agents) Understanding of Bluespec, Firstassist, Towing and Emergency...
escalations from both the client and service providers. Monitor cases and the workflow of agents and team leaders... procurement to resolve queries with problematic service providers mainly for incorrect destinations. 2.Financial aspects...
, ensuring efficient and effective customer service delivery. If you are a results-oriented leader with a passion for excellence... of call centre agents, providing guidance, support, and regular performance feedback Develop and implement strategies...
performance targets. Monitoring attendance and punctuality daily Reviewing and analysing Agent output Customer service strategy...Main Job Function: You will manage and direct call centre agents in achieving their required daily duties. Your role...
MAIN RESPONSIBILITIES: Firstgroup is customer led and service driven. A Key Account Manager is responsible..., Implemention on Dreamtec|Tested) Training (Contact Centre Agents) Understanding of Bluespec, Firstassist, Towing and Emergency...
escalations from both the client and service providers. Monitor cases and the workflow of agents and team leaders... procurement to resolve queries with problematic service providers mainly for incorrect destinations. 2.Financial aspects...
and offer professional advice Sign up a minimum of 5 active lead referral agents Complete weekly reports that reflect leads, quotes...' experience in selling short term insurance either as a broker agent or tied agent Call center agents not preferred unless...
Are you a passionate leader with a flair for customer service? Our Client is on the hunt for a dynamic Call Centre... Manager in Johannesburg to spearhead their customer service operations in the exhilarating iGaming and Sportsbook sector...
Job Discription: Firstgroup is customer led and service driven. A Key Account Manager is responsible for managing key..., Implemention on Dreamtec|Tested) Training (Contact Centre Agents) Understanding of Bluespec, Firstassist, Towing and Emergency...
, and implement agreed processes. Ensure Contact Centre Agents are equipped to provide superior service thereby encouraging the... accountability from premium customer service. Monthy Reports Always verify accuracy of reports to key clients. Provide...