Are you a passionate leader with a flair for customer service? Our Client is on the hunt for a dynamic Call Centre... from you! Role Overview: In this exciting position, you will take charge of the fast-paced call centre, ensuring smooth operations...
Main Job Function: In this role, you will be responsible for overseeing the day-to-day operations of our Call Centre... decisions Proficiency in using call centre software, CRM systems, and reporting tools (Dreamtec experience advantageous...
motivated in order to achieve ultimate customer satisfaction. Responsibilities and Duties: Developing call centre education... and conducting training sessions on product knowledge and various call centre topics to prepare and support new recruits...
: 2 years + in a call centre, and/or customer care environment +3 years at Supervisory level 5 years experience in total... are approved and escalated to Operations Manager for Authorisation. Send authorised leave forms to HR for capturing. Update time...
to the business. Liaise with operational areas (for example, inbound call centre managers and the manual risk underwriting...
(with the flexibility) in working International shifts from South Africa. Management of Call Centre Delivery: To meet... that is responsible for delivering customer and Client specific requirements in a professional manner. To manage and support the Call...
qualification in related field advantageous Minimum working experience of 3 years within an Outbound sales call centre environment.... Submit to the Manager all relevant reports, paperwork, and update on all forward sales activity. Ensure additional...
in related field advantageous. Minimum of 3 – 5 years client service and/or sales experience. Previous call centre sales... to meet required targets. Proven experience managing a team in a contact centre environment and or call centre...
Leader in a Call Centre environment Functional Competencies Literacy – Have excellent reading, writing and interpersonal... customer demand (e.g., one and done (i.e. first call resolution), limited hand offs, etc.) Analyses empirical customer data...
qualification in related field advantageous Minimum working experience of 3 year within an Outbound sales call centre environment.... Submit to the Manager all relevant reports, paperwork, and update on all forward sales activity. Ensure additional...
qualification in related field advantageous Minimum working experience of 3 year within an Outbound sales call centre environment.... Submit to the Manager all relevant reports, paperwork, and update on all forward sales activity. Ensure additional...
software packages, preferably in IT support or a call centre. Basic understanding of troubleshooting and problem-resolution... bookkeeping concerns within supported software. Contribute to initiatives aimed at reducing call volumes. Conduct testing...