by Management Act as a customer service agent, be the Customer advocate internally in Maersk with positive and service-minded... operation processes. Support Customer service, Sales and Products team in customer query resolution and exceptions handling...
topics such as Customer Service, Retention, Product & System Training as well as Technical Training. You will be responsible.... Create/contribute to weekly reports for agent-level roles; these reports should include, at a minimum, all weekly product...
agents Ability to maintain and practice high standards of customer service Ability to work independently and in a team..., to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally...
topics such as Customer Service, Retention, Product & System Training as well as Technical Training. You will be responsible.... Create/contribute to weekly reports for agent-level roles; these reports should include, at a minimum, all weekly product...
agents Ability to maintain and practice high standards of customer service Ability to work independently and in a team..., to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally...
-year experience as front level agent Has handled sales, customer service, finance, tech, or retail accounts Excellent... using available resources. This role may also be leveraged to help coach or improve agent call/ transaction handling...
leadership to develop, implement, and monitor CES development plans with an overall focus on customer service and technical...: Excellent leadership and communication skills Strong customer service skills including call center client processes...
and customer contact. Key Accountabilities: Develop and execute the strategic plans for the country to support high growth... strong relationships with all key account personnel and relevant functions in order to support selling, market development, service efforts...
. Training programs focus on a variety of topics, such: product knowledge, company philosophy, customer service and leadership... Manager to achieve the effective training programs. 2. Displays leadership in guest hospitality, exemplifies customer service...
are prioritized and completed on target time. ● Service Quality Monitoring: a. Monitoring the number of agent interactions... requests. Ensures that all documents relating to customer service are properly preserved. ● Reporting and Analysis...
that ensure that all objectives, brand values, product knowledge and troubleshooting are enhanced by the customer service... professional Willingness to work on a shift, including working on a holiday Knowledge of customer service practices...
that ensure that all objectives, brand values, product knowledge and troubleshooting are enhanced by the customer service... professional Willingness to work on a shift, including working on a holiday Knowledge of customer service practices...
knowledge and troubleshooting are enhanced by the customer service interaction Requirements ● Essential proficiency... Knowledge of customer service practices and principles A focused attitude for solving customer’s issues quickly...
knowledge and troubleshooting are enhanced by the customer service interaction Requirements ● Essential proficiency... Knowledge of customer service practices and principles A focused attitude for solving customer’s issues quickly...
are prioritized and completed on target time. ● Service Quality Monitoring: a. Monitoring the number of agent interactions... requests. Ensures that all documents relating to customer service are properly preserved. ● Reporting and Analysis...
and/or Customer Service role Previous experience in a leadership or managerial experience would be an asset Certificates/Licenses.... We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re...
department, ensuring outstanding customer service and optimizing agent productivity. Performs other reasonable job duties... to provide excellent customer service and support. Stay informed about market trends, competition, and customer preferences...
business requirements enabling superior customer service Adjust the schedules accordingly based on the actual scenarios... while tracking, documenting, and communicating agent activity on multiple lines of businesses Assist agents with basic...
. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well... call and voyage. Provide high level of service delivery to internal and external stakeholders. Duties and Responsibilities...
by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent...Overview The QA Analyst will be responsible for proactively identifying agent level performance related opportunities...