and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer... and implement initiatives to deliver the core upgrade/retention KPI's - these initiatives include strategic, long term and reactive...
use across global customer workflows Customer Retention & Growth (40%) Drive exceptional renewal rates and maintain strong account... customer insights and data to shape expansion and retention strategies CS Function Leadership & Development (20%) Develop...
Customer Success Manager Team Lead – EMEA Region Earnix is transforming the way insurers and banks deliver... spanning the Americas, Europe, Asia Pacific, and Israel. What you'll do: Lead a team of Customer Success Managers to ensure...
. Overview: As Customer Strategy & Insights Senior Lead, you will play a crucial role in elevating the voice of our customers... a vital role in furthering Multiverse's mission to become customer obsessed, supporting our strategies to increase retention...
a Customer Insight Lead to drive customer acquisition and retention through data-driven insights. In this role, you'll...Customer Insight Lead- Hybrid or Remote in UK PetLab Co. is the world leader in DTC pet supplements with 50%+ market...
Customer Experience Lead Rapha's mission is to inspire life by bike, and the business is focused on putting the... customer first in every customer interaction. To that end, the quality of experiences we deliver through our digital...
. About the Role As Head of Customer Services, you will lead and execute strategies that deliver exceptional customer... strategies to deliver seamless customer experiences from acquisition through to long-term retention. Escalation & Advocacy...
and customer focus to the business. About Us Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers... on Client satisfaction scores, NPS and retention metrics. Present the status of client relationships and progress towards KPI...
looking for an enthusiastic Customer Experience Specialist to be the first point of contact for our customers. You'll help ensure every interaction... with HiBob is a positive one, contributing to our world-class support team and making a real impact on our customer experience...
highest satisfaction ratings Create bespoke CX enhancement plans to drive positive outcomes and customer retention Follow... across the UK and Ireland The role of Customer Experience (CX) manager is to create a CX enhancement strategy...
which account for planning, preparation, and execution of how to maximize efficiency, retention, and growth within your customer... users, user logon, usage metrics and overall retention rates Liaise between the customer and Thomson Reuters teams...
). Join Zendesk as a Commercial Customer Success Specialist and play a pivotal role in driving the success of our customers... intelligent automation and personalized customer experiences. If you want to be working with the latest AI tech and are a driven...
will work on Customer Success for the Zendesk AI Agent (Ultimate) product. Ultimate were acquired by Zendesk in March 2024... Customer Success Manager for our Enterprise and Commercial customers will: Own a portfolio of 15-20 Enterprise and Commercial...
on driving customer retention, advocacy and expansion. With extensive SaaS CS Leadership experience, you will partner closely... that customers are at the centre of our decisions. How will you spend your time? Manage and lead the UK&I Customer Success...
, retention, upsell/cross-sell, renewals, team performance, and customer advocacy. Drive customer adoption and value realization... of building and scaling customer success teams, driving customer satisfaction, retention, and revenue growth. Strong strategic...
across those service lines, including membership sales and retention. As our Multi-Site Customer Experience Manager, you will: Lead... surveys. Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels...
and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world... group for intervention Measure success through monitoring patient retention, patient learning metrics, quality scores...
their renewal and hit retention targets Amplify Customer Loyalty: Champion customer retention, ensuring seamless renewals... stakeholders, from end users to top decision-makers, fostering enduring relationships. Empower Customer Advocacy: Lead as a vocal...
to thrive-both at work and beyond. Your Mission As a Senior Customer Success Manager at Ben, you'll manage a portfolio... and user adoption. Achieving customer success plan goals. Acting as the voice of the customer for our key accounts...
recognition and profitable execution. Responsibilities Support the Regional Customer Success lead in designing the practice... area organization balancing methodological, language and technical needs Support the Regional Customer Success lead...