with generative AI tools and automation platforms to accelerate content KCS Certified Proficient in Zendesk, JIRA, Confluence...
(or similar) Service Ticket Systems: Experience using platforms like Zendesk, Freshservice, or ServiceNow to manage and document...
, Active Directory, Workday, Edge, Chrome, Chrome OS, Apple iOS, Android Devices, iPhone, Zendesk, Service Now, and Imaging... Management Process Zendesk Tickets & Equipment Quotes Manage Service Now Directory Attend Team Meetings and Culture Events...
— including Salesforce, Dynamics 365, NetSuite, NOP Commerce, ServiceNow, Zendesk, or equivalent. Proven ability to map...
with CRM systems such as Salesforce or Zendesk. Familiarity with the products or services offered by the company. Training...
. Responsibilities Handle escalated Tier 2 support tickets submitted via email and phone using Zendesk, with a strong focus on accuracy... such as Zendesk, Intercom, or Freshdesk. Familiarity with payment processors such as Stripe, Stax, , PayPal, or similar platforms...
; empathetic with a service mindset. Experience with a modern ticketing system (e.g., Zendesk, Jira Service Management, Freshdesk...
troubleshooting. Experience using ITSM ticketing systems such as FreshService, ServiceNow or Zendesk. Familiarity with Active...
experience. Experience with enterprise-level CRM and support platforms (e.g., Salesforce, Zendesk, ServiceNow...
, Salesforce), support systems (Zendesk, Intercom), or project management platforms (Notion, ClickUp, Asana). Experience...
troubleshooting. Experience using ITSM ticketing systems such as FreshService, ServiceNow or Zendesk. Familiarity with Active...
to support day-to-day operations (e.g., ZenDesk). Develop and maintain documentation for product operations, including standard...
) systems (e.g., Salesforce, Zendesk, ServiceNow). Familiarity with case management and order processing tools. Prior...
, ServiceNow, OpsGenie, ZenDesk, NewRelic, etc.) Active user of digital products Familiarity with all platforms, including web...
Preferred Qualifications: Previous experience with tools – AirTable, Smartsheets, and/or Zendesk preferred Experience...
, grow, and develop expertise in the platforms that power our Customer Service organization, including Zendesk, chatbots... smarter systems and automation. What You'll Work On Zendesk Administration Support: Assist in managing the Zendesk...