Job title: Workforce Services Manager WORK SETUP: Return to Office Project Shift Schedule: Rotation Project Rest Day...: Rotation Project/Team Location: Quezon Cyberpark Tower 1 OVERALL PURPOSE: The Workforce Manager is responsible...
the overall workflow of a workplace. Monitors and manages activities to support service level agreements, real-time agent...
that celebrates diversity and fosters an inclusive culture. Your Role: As a Customer Service Manager, you will: - The customer service... team is a critical function and central role to Total Tools. As the Customer Service Manager, you are responsible...
looking for a Assistant Manager, Second Line Compliance to join our Integrated Compliance Services team at MBPS. The Assistant Manager serves..., and procedures during related activities or while achieving ICS’s goals. Additionally, the Assistant Manager helps monitors team...
experience on every interaction as you're the first-line manager for your team. You’ll report to the Manager, Service Delivery..., disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce...
to the Manager, Service Delivery. We’re looking for a leader to Act as one, as you will encourage and motivate your team... while ensuring quality customer experience on every interaction as you're the first-line manager for your team. You’ll report...
operations, process optimization, workforce management, and client relations, with experience leading high-growth service.... Strong knowledge of BPO operations, workforce planning, and service delivery models. Hands-on experience in managing client...
looking for a Technical Program Manager to join our Technology team at MBPS. This role will act as a liaison among stakeholders and coordinate... to Global Service Assurance Major Incident (GSA-MIM) Team. 2. Incident Escalation and Communication: Provide...
services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Manager, Workday... service level agreements for Philippines Maintains regular connect with clients and stakeholders Monitors real-time agent...
The Training Manager will plan, develop, and manage activities associated with the training and development... service excellence by motivating and empowering team members and exceeding customer relationships. Essential Functions...
The Senior IT Manager (End-User Computing Group) will be responsible for the following: Managing and mentoring the IT... support services. Define, review and update IT End-User Computing Group's service level agreements (SLA'S) aligned to the...
across the organization for consistent and sustainable employee and manager experiences. . Ensures an engaged workforce provides...Position: Senior People & Culture Operations Manager Location: Eastwood, Libis, Quezon City Work setup & schedule...
. Job Description: We’re looking for a highly-analytical and detail-oriented Actuarial Manager to join our Actuarial Function at MBPS... has defined through years of excellent service while overseeing individual tasks and responsibilities. Have the skills...
Position Purpose: The Business Development Support Manager is primarily responsible for working with the BD management... Assist business development account managers in client negotiations and securing signed proposal and service contract Checks...
to delivery Asia and Global projects. Reporting directly to Asia Finance Transformation – Senior Manager in MBPS, the role... response and effective solutions to minimize impact to service delivery. Special Projects Special projects will arise...
The Business Development Support Manager is primarily responsible for working with the BD management team in mapping... Assist business development account managers in client negotiations and securing signed proposal and service contract Checks...
looking for an Assistant Audit Manager / Audit Manager to join our Audit Services, Asia at MBPS. In this role, you are accountable for planning.... Prepare audit reports; audit reports are to be clear, concise and well-organized, and issued within departmental service...
! POSITION DESCRIPTION Operations Manager Acquire BPO is an award-winning business process outsource provider, to some of the... given each year 2,700+ leadership training courses A Glimpse into Your New Role As Operations Manager...
on key operational matters. Act as the primary liaison between the company and external service providers, ensuring seamless... requirements. Reviews and monitors timely payments to service providers for administration services and ensures that expenses...
ability to make strategic decisions. Collaborate with relevant departments to define the workforce dynamics, organizational... towards common objectives. Utilize the Service Placement Heatmap to identify high-level process placement recommendations and guide...