Description We are currently seeking a highly motivated and experienced WFM- Real Time Analyst to join our team. The... in WFM- Real Time Analyst role Strong analytical and problem-solving skills Excellent communication and interpersonal skills...
and Qualifications 3-5 years of experience in real-time analysis, workforce management, or call center operations Bachelor's degree...Description We are seeking a highly analytical Real Time Analyst with 3-5 years of experience to join our team in the...
service industry. Formal training in Workforce Management (i.e. real-time data analysis, queue management) preferred. Previous...Position Summary: Ensures passing service levels for each Operations account by engaging in real-time management of the...
to Operations Team from Account's Workforce Management during any downtime Documents and sends the downtime summary report 2.... Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
to Operations Team from Account's Workforce Management during any downtime Documents and sends the downtime summary report 2.... Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
to Operations Team from Account's Workforce Management during any downtime Documents and sends the downtime summary report 2.... Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
to Operations Team from Account's Workforce Management during any downtime Documents and sends the downtime summary report 2.... Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...