in Workforce Management Tools such as Genesys, Avaya, eWFM as well as understanding of call center volume drivers and forecasting.... You will be part of the Global Optimization and Contact Management team that's currently performing well – that means there is so...
solicita: Analista Workforce Management para Call Center: FUNCIONES: - Apoyo en cargas, actualización y mejora de base... Trunca Administración de Empresas en Tecnologías de la Información, Informática, - Experiência Mínimo 6 meses en Call Center...
solicita: Analista Workforce Management para Call Center: FUNCIONES: - Apoyo en cargas, actualización y mejora de base... Trunca Administración de Empresas en Tecnologías de la Información, Informática, - Experiência Mínimo 6 meses en Call Center...
solicita: Analista Workforce Management para Call Center: FUNCIONES: - Apoyo en cargas, actualización y mejora de base... Trunca Administración de Empresas en Tecnologías de la Información, Informática, - Experiência Mínimo 6 meses en Call Center...
, Kronos, Tandberg or ability to learn technology quickly.Call center experience.What You Can Expect Supportive of your career... support to trainers, helping them improve their teaching techniques and troubleshoot any classroom management concerns...
in a timely manner.Oversee call recording and workforce management systems such as Verint and NICE to ensure compliance... and call routing protocols.Experience with call recording and workforce management systems such as Verint and NICE...