The WFM Resource Planning Analyst provides vision and leadership to the Results organization in workforce management... areas such as: Forecasting, Scheduling, and Analysis. The WFM Resource Planning Analyst will support processes to maximize...
, Planning, PMO, Ops and updating WFM system(s) in a timely manner. Also track training batches and learning curve for New Hires..., reporting to the Workforce Manager. The specialist develops queue and overhead forecasts for long and short term planning. The...
team. Join us now! Workforce Manager Workforce Team Lead Workforce Scheduler Workforce Real Time Analyst...@work WFM team! Responsibilities: Manage performance of a team comprised of a Workforce Lead and Workforce Analysts Roll out...
on a weekly basis Forecast resource requirements and create a seat capacity planning Conduct formal employee performance reviews... Management Manager and Workforce Management Supervisor who wants to join our growing #happy@work WFM team! Workforce Manager...
on a weekly basis Forecast resource requirements and create a seat capacity planning Conduct formal employee performance reviews... Management Manager and Workforce Management Supervisor who wants to join our growing #happy@work WFM team! Workforce Manager...
team. Join us now! Workforce Manager Workforce Team Lead Workforce Scheduler Workforce Real Time Analyst...@work WFM team! Responsibilities: Manage performance of a team comprised of a Workforce Lead and Workforce Analysts Roll out...
About The Role As a Capacity Planning Analyst you will be responsible for supporting all aspects of Workforce... Management (WFM) including Forecasting, Staffing and Scheduling, Production of Management Information (M.I), and Data & Trend...
. The Workforce Forecasting and Capacity Planning Analyst is responsible for creating and maintaining a rolling short-term... are modelled, measured, new strategies are built, and a long-term staffing strategy is determined. Lead Resource Planning meetings...
and capacity planning for various transaction types, regions, and clients. Proficiency in WFM tools such as Genesys, eWFM, IEX..., and recommend strategies to optimize resource efficiency. Assist in root cause analysis of performance metrics and implement action...
, requiring extensive use of data collection and analysis. The Sr. Analyst, WFM is responsible for ensuring multiple CS sites meet... by working closely with the operations teams. Sr. Analyst, WFM is responsible for supporting and enhancing the performance of the...
, requiring extensive use of data collection and analysis. The Sr. Analyst, WFM is responsible for ensuring multiple CS sites meet... by working closely with the operations teams. Sr. Analyst, WFM is responsible for supporting and enhancing the performance of the...
from this, they will also be handling cross skill planning and execution smoothly by working closely with the operations teams. Sr. Analyst, WFM... Analyst. The ideal candidate will possess both an optimization background that enables him/her to manage quantitative planning...
from this, they will also be handling cross skill planning and execution smoothly by working closely with the operations teams. Sr. Analyst, WFM... Analyst. The ideal candidate will possess both an optimization background that enables him/her to manage quantitative planning...
, requiring extensive use of data collection and analysis. The Sr. Analyst, WFM is responsible for ensuring multiple CS sites meet... by working closely with the operations teams. Sr. Analyst, WFM is responsible for supporting and enhancing the performance of the...
, requiring extensive use of data collection and analysis. The Sr. Analyst, WFM is responsible for ensuring multiple CS sites meet... by working closely with the operations teams. Sr. Analyst, WFM is responsible for supporting and enhancing the performance of the...
from this, they will also be handling cross skill planning and execution smoothly by working closely with the operations teams. Sr. Analyst, WFM... Analyst. The ideal candidate will possess both an optimization background that enables him/her to manage quantitative planning...
Job Summary: The Workforce Management Planner serves as a Subject Matter Expert in forecasting and general resource planning.... This role is essential for facilitating capacity planning calls and ensuring that staffing and resource management align...
and forecasting experience OR Workforce Services Senior Analyst - Must have 3 years of overall workforce management (WFM) experience... by Intraday Analysts as well as from other WFM discliples (Forecasting, Capacity, Planning, Scheduling and Reporting...
. of opening: 1 At least 1 year of handling a WFM Team 2 years of experience in Capacity Planning Must have experience in using... a team of WFM Analyst Generate long-range and short-term forecast at interval, daily and weekly level Create, Update...
this function are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting... as necessary. Responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the...