Real Time Analyst The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list... penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves...
Job Description: Internal Job Posting - Real Time Analyst No Of opening: 1 Location: Mumbai Job Grade: M2... required by business Managing queuing in partnership with Supervisors (COD) by relaying real time concerns on AUX, Talk time adherence...
interface between WFM and Site Ops leadership to establish and strengthen a positive partnership. Drive real-time adherence... and callout changes to incoming contact patterns to operations and the WFM team Have a real time communication with the WFM team...
Analyst, Workforce Management & Real Time Adherence This role is eligible for our hybrid work model: Two days... with Priceline. Why is this job a big deal: As a Real-Time Analyst, you will oversee the real time operation in a Global capacity...
planning and scheduling for all live and non-live channels. · Support Real time teams to manage and achieve the SLAs... Manager – WFM Scheduler/Supervisor In this role. the Scheduler is responsible for creating and maintaining schedules of the...
and intra-day/real-time management. Preferred Qualifications - Admin level knowledge of WFM tool - Aspect - Aspect/WFO tool.... Also responsible for analyzing and administering operational performance in call centers on a real time basis by utilizing workforce...
- Real time analyst – Voice & Chat Operations Position Overview: The RTA is responsible for managing SLs of the assigned... by providing detailed real time analysis on metrics Produce hourly, daily, weekly and monthly reports Communicating...
necessary staffing adjustments Real-time communication with WFM and operations when call outs or changes are needed Send... are updated on a timely basis with Operations Manage (approve/reject) time offs based on shrink goals Track and update NPTs (Site wide...
Real-time communication with WFM and operations when call outs or changes are needed Send reports related to the.../Scheduling analyst; 5+ Years of experience managing NICE IEX WFM tool PREFERRED QUALIFICATIONS - Knowledge of Lean principles...
across various initiatives. They will experience a wide range of problem-solving situations, strategic to real-time, requiring... us build the place that help customers get their issues resolved in the fastest time possible, this is your chance to make...