with Client and Vendor teams to align WFM strategies with business objectives 3. Performance Management and Reporting Develop... analysis of WFM performance and provide actionable insights Lead performance review meetings with Client and Vendor teams 4...
environment. The ideal candidate has expertise in WFM systems, business intelligence (BI) tools, and real-time analytics to drive...-driven insights to optimize workforce performance, operational efficiency, and service levels. This role focuses on real-time...
personnel needs during times of heavy call volume. Provides schedules for contact centers to ensure maximum performance... that may impact the business Requirement 1 Year experience BPO Call Center 1 Year experience in WFM Good in Excel...
personnel needs during times of heavy call volume. Provides schedules for contact centers to ensure maximum performance... that may impact the business Requirement 1 Year experience BPO Call Center 1 Year experience in WFM Good in Excel...
routing to IVR/self-service and ancillary systems (WFM, real-time/historical reporting, agent performance and skills-based... knowledge of Interactive Intelligence CIC platform Advanced working knowledge of Legacy TDM, VoIP and SIP Services Advanced...