) Manager to oversee capacity planning, staffing, scheduling, and SLA compliance for our vendor and in-house operations.... Familiarity with BPO governance and vendor management Knowledge of WFM tools or someone who can manually create depletion plan...
) Manager to oversee capacity planning, staffing, scheduling, and SLA compliance for our vendor and in-house operations.... Familiarity with BPO governance and vendor management Knowledge of WFM tools or someone who can manually create depletion plan...
, and any vendor relationship management activities including vendor selection process and vendor operations strategy Management..., AHT, CSAT, FCR, Productivity, Backlog, Attrition & Shrinkages. Keep track of vendor performance, involved in penalties...
meetings, and any vendor relationship management activities including vendor selection process and vendor operations strategy... Management, AHT, CSAT, FCR, Productivity, Backlog, Attrition & Shrinkages. Keep track of vendor performance, involved...
with running global operations teams. First and foremost, this is a people leader role and enabling local teams..., a sense of curiosity, a passion for travel, keen analytical skills, a tech-centric mindset, and a willingness to lead...
and professional skills associated with running global operations teams. First and foremost, this is a people leader role and enabling..., and a willingness to lead by example. This position will report to the Head of Customer Service Delivery: North Asia and is open...