Title: Tier 2 Helpdesk Lead Location: Pentagon DC Clearance: Active Top Secret with SCI Customer: CompQsoft... and written communication with the highest levels of management Must have knowledge in operating and maintaining Tier 2 Tech...
Overview: DecisionPoint Corporation is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our team... of management Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9...
as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT... are our differentiator. As a Helpdesk Technician you will help ensure today is safe and tomorrow is smarter. HOW A HELPDESK TECHNICIAN...
®. We need an IT Support Technician (Tier 2) to work the night shift and support the technical operations and employees located... life of an IT Support Technician (Tier 2)? Respond to and resolve help desk requests through tickets, emails, chat...
manner. Handle and resolve customer complaints or concerns, escalating complex issues to Tier 2 support or appropriate...Overview: The Tier 1 Help Desk Specialist is responsible for providing exceptional customer service and support...
, escalating complex issues to Tier 2 support or appropriate departments when necessary. Qualifications: Required: Bachelor...Overview: The Senior Tier 1 Help Desk Specialist is responsible for providing exceptional customer service...
in their business. The Helpdesk Specialist, Mid is the customer-facing Tier 2 Help Desk representative. This vital position... some new/open incidents, classification of incidents by tier and assigned group, and number of resolved instances. The Helpdesk...
for software and hardware on multiple networks. Provide Tier 2/3 help desk support for all IT networks and communications systems... support to include servers, networks, and applications Assist the technical lead with projects from implementation through...
Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. * Ability to provide technical directions and supervision...Overview: DecisionPoint Corporation is seeking a Primary Technical Control Facility Lead to join our team on the...
managers. – Monitor the company’s IT ticketing system. – Provide tier 1 and 2 (First Call Resolution) support to employees...Service Desk Team Lead, Washington, DC The Service Desk Team Lead will provide hands-on technical support related...
, including troubleshooting guides, FAQs, and knowledge base articles. Collaboration: Work closely with Tier 1 and Tier 2...The IT Service Desk Team Lead at Bright Horizons plays a critical role in providing advanced technical support...
of escalation. Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS148, T4, Band 7 Provide Tier 2 IT... support for hardware, software, and network issues, escalating more complex problems to higher-tier support as necessary...
(Technology and Consulting Services) Internal Job Profile Code: TCS148, T4, Band 7 Provide Tier 2 IT Support services..., software, and network issues, escalating more complex problems to higher-tier support as necessary Assist users...
services, Tier 1 and 2 help desk support for GCC personnel (local and remote) and maintain a self-help portal to provide...), 802.1x, print, authentication, and policy services. Provide helpdesk support to facilitate immediate notification and resolution...
as needed · Provide Tier 2 or 3 support via Zendesk (helpdesk) for EDPlan Innovations · Ability to manage multiple projects and clients... best practices in terms of client, project, and change management · Lead client engagements/interactions (e.g., status update...
in close collaboration: * End User Support: comprised of a global helpdesk, regional representatives, and the Concierge desk. The latter...-lead management, campaign set up, and supporting BoardEx (FTI proprietary relationship network with C-suite and Board...
in close collaboration: * End User Support: comprised of a global helpdesk, regional representatives, and the Concierge desk. The latter...-lead management, campaign set up, and supporting BoardEx (FTI proprietary relationship network with C-suite and Board...
for Data Centers. Perform Help Desk activities such as answering helpdesk phones/email/fax after-hours from the regular... scheduled helpdesk support. Support the collection/analysis, authoring, and communication of requirements. Perform 24x7...
in Washington, DC. The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help Desk... and requirement documents Provide helpdesk services and be the single point of contact for all Help desk related issues...
Technology Field Operations (ITFO) in New Orleans, LA. The NST provides onsite and remote Tier 2 support that requires prompt..., network diagnostics, cloud and other IT services, as requested. The NST reports to an Area Technical Lead and provides IT...