and Mandarin Language 职责范围 通过温和,真诚的声音向所有来电客人打招呼,认知并预见每个客人的需求,跟进服务并让客人满意。员工要具备的职责有:为来电者提供酒店信息,关注客人的要求以及为客人处理事物让客人满意。总机接线员与酒店所有部门紧密合作。...The Telephone Operator is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice...