towards customers Ensure that customers receive prompt and efficient technical support Respond promptly to customer inquiries... to customer Assist senior Technical Support Engineers with administrative tasks Other duties assigned as needed Skills...
Long Description: Job Summary The AVI-SPL Technical Support Engineer (TSE) can be the initial or secondary contact... point for AVI-SPL customers contacting our Global Help Desk. The TSE Level 1 will work with the Global Help Desk to provide...
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve... client issues directly or through timely escalation to meet process SLAs. Do * Support process by managing transactions...
certification necessary) Perform initial problem determination (Level 1 support) with related hardware, software and services... support Provide technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs...
as a SME for at least one (1) technology, process and tool and deliver knowledge sharing sessions to Service Operations. To work on Service... of working hours Willingness to work in shifts. And on call support 24/7 Ability to lead crisis bridge, bring...
as a SME for at least one (1) technology, process and tool and deliver knowledge sharing sessions to Service Operations. To work on Service... of working hours Willingness to work in shifts. And on call support 24/7 Ability to lead crisis bridge, bring...