with cases they might not be familiar with Provide training to Tier 1 and Tier 2 TSC Engineers so they can better support the... technical details to theatre managers using simple understandable terms Maintain an up-to-date knowledge of digital cinema...
training to Tier 1 TSC Engineers so they can better support the callers with minimum assistance Assist with maintaining lab... technical details to theatre managers using simple understandable terms Maintain an up-to-date knowledge of digital cinema...
issues to meet SLA requirements and escalate, if necessary Work with Tier 2 and 3 TSC engineers to analyze problems, perform... Work with Tier 2 and 3 TSC engineers to analyze problems, perform troubleshooting and incident response, while learning...