Ensure Seamless Operations: Become Our L2 Technical Support! Job Summary Our company is seeking a dedicated L2... Technical Support to join our dynamic operations team. This role is pivotal in ensuring the smooth functioning...
BGC. Job Types: Full-time, Permanent Schedule: 8 hour shift Day shift Experience: Technical Support: 1 year (Preferred...At least 1-2 years of experience in a Level 2 desktop support role or similar position. Strong knowledge of desktop...
Responsibilities of an L2 Customer Support Specialist: Respond to customer queries via phone, email, or chat in.... Perform troubleshooting and provide technical support for system issues experienced by customers and partners. Handle complex...
Job Description: ●Demonstrate functional and technical proficiency, business acumen, and thought leadership backed..., and/or other third-party vendors, with minimal supervision ●Leverage functional and technical expertise to meet engagement objectives...
Position Summary The System Engineer position, reports directly to the Technical Team Lead, investigates, and resolves... elementary software and hardware issues remote support with assistance from seasoned engineers. The System Engineer...
that come into the SMC in a 24x7 support environment Monitor queues for incoming alerts and incidents Work in collaboration... change management procedures Work closely with the Technical Escalation and Service Delivery teams with respect root cause...
service and trusted expertise to all parts of our business. We have an exciting opening for a skilled and experienced L2..., the L2 Insider Threat Analyst role is suited to someone who has strong Microsoft Purview DLP and Insider Risk Management...
and trusted expertise to all parts of our business. We have an exciting opening for a skilled and experienced L2 Insider Threat...) cases that have been escalated by our L1 Insider Threat team. Reporting to the Global Head of Insider Threat, the L2 Insider...
. We have an exciting opening for a skilled and experienced L2 Insider Threat Analyst. As part of the Cyber Defence department, this role... to the Global Head of Insider Threat, the L2 Insider Threat Analyst role is suited to someone who has strong Microsoft...
Role The purpose of the L2 Service Desk Analyst role is to provide higher-level technical support to end users... years' experience in technical support in an IT SME Support role ITIL Foundation Certification or working in an environment...
that have been escalated by our L1 Insider Threat team. Reporting to the Global Head of Insider Threat, the L2 Insider Threat Analyst... of Insider Threat. Help coach and mentor L1 Insider Threat Analysts. Provide support to projects and initiatives that enhance...
Role The purpose of the L2 Service Desk Analyst role is to provide higher-level technical support to end users... years' experience in technical support in an IT SME Support role ITIL Foundation Certification or working in an environment...
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture... and responding to security incidents with support of their SIEM and security solutions. The opportunity We're looking for Senior...
and procedures to ensure consistency with company vision and strategic goals Provide Level 1 and Level 2 technical support... worldwide. Primary Purpose: Delivery of Level 1 and 2 Managed IT, Network, Telco and (in scope) Application support services...
OR Bachelor of Science in IT Must have a prior minimum 1 year of experience in a technical support role. Effective interpersonal...Position Summary The System Engineer position, reports directly to the Technical Team Lead, investigates, and resolves...
of Experience 4-6 Years in Genesys Contact Center Level 2 Support Soft Skills requirements Excellent communication and conversation... Troubleshooting technical issues Ensuring that defined processes are adhered to Report regularly concerning key counters and measures...
Official role title: Support Technical Engineer Summary: We are seeking a dedicated and skilled Support Technical... Responsibilities: Serve as the first point of contact for employees seeking technical assistance. Resolve Tier 1 and Tier 2 support...
_ will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support System Engineers... (a combination of L1, L2, and L3) to deliver a first-class service. Consult with customers regarding post-sales requirements...
that all Technical Support Executive present customers with accurate information and escalate correctly if required. Support and coach... the Technical Support Executive team to ensure that both operational targets and service levels are achieved. Support the...
priority Incidents (MI, P1, P2) throughout the incident lifecycle Advocate service & support impact to technical & war room... outlined Regularly interact with senior leadership, highly technical partners, vendor partners & end users Ability to translate...