. Excellent problem-solving, analytical, management and communication skills, with the ability to absorb technical concepts... and effectively communicate them to a non-technical audience. Excellent verbal and written communication skills in English and the...
in service desk, technical support/helpdesk from ICT/BPO/Call Center or shared services environment. Hands-on experience...Job Description: Primary Duties: Troubleshooting advanced technical issues. Collaborating with Level 1 agents...
Level 1 helpdesk team. Providing professional mentorship and technical coaching to the Level 1 helpdesk team. Playing a key...: Evening shifts ranging from 1pm-10pm /3pm-12am in support of our global user and supplier base. As an expert in Procurement...
by the Level 1 helpdesk team. Providing professional mentorship and technical coaching to the Level 1 helpdesk team... applicants: Evening shifts ranging from 1pm-10pm /3pm-12am in support of our global user and supplier base. As an expert...
. Customer channel preferences), exporting customer data to IMMPACT, technical support in the creation of Brand/Portfolio.../ troubleshooting/ helpdesk support and follow up to all local users Monitor and report stakeholders' usage of Veeva functionalities...