for technical call outs ● Working closely with Technical Administration team ● Any reasonable ad hoc duties...An established company in the security industry seeks an experienced candidate to answer technical calls on a national...
for monitoring calls and email responses to assess agent's demeanor, technical accuracy, customer service performance, and conformity...”). Minimum education (essential): Matric Minimum education (desirable): Call Centre Certification Quality Assurance Certification...
to day operations of the collections call centre (early stage outbound and inbound), ensuring processes and procedures... Drive both the Technical and Soft Skills training of the Collections Team Performance Management and IR ensuring compliance...