Discover your 100% YOU with MicroSourcing! Position: Level II Support - Team Lead Location: Global One, Eastwood, Libis... Support - Team Lead, you will: Leadership Manage helpdesk support process and direct L1 staff. Manage end-to-end support...
. - Should drive the team and ensure service level are not missed. - Interaction with customer for weekly / daily / monthly meetings...- Proficient in English (Read + Write + Speak) and customer centric - leadership skills - Handled team size up...
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Service, Customer Experience, Retention 2+ years of experience working as a Team Lead, Team Manager, Manager Background... that empowers all Filipinos to navigate a path to financial freedom. About the role The CS Team Lead is responsible in overseeing...
Desk services. We are looking for talented help desk advisors to join a team in Manilla. As a passionate, talented advisor... you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging...
Desk services. We are looking for talented help desk advisors to join a team in Manilla. As a passionate, talented advisor... you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging...
how we provide support services. We are looking for a talented Manager to lead a team of Help Desk Support Advisors in Manilla..., Philippines. What you will do: In this role you will be the leadership team of the IT Support Desk, helping to craft the support...
issues and report them to the Service Desk Manager to improve resolution processes and reduce incident frequency... expertise to the customer operations team Communicate with internal colleagues to understand the needs of users and stakeholders...
through the various Lead Channels Learn how to create ads and analyze Google Identify, develop, and implement innovative... strategies that will improve conversion rates from one step of the customer journey to the next step Act as the front desk...
to meet customer needs. Assist Service Desk with support structures and requirements. Qualifications Graduate of any 4... Technical Duties: Lead a solution portfolio for the Business Management Solution. Engage with customers to assess needs...
with clients/team across the world and providing solutions to colleagues and peers Knowledge on operations/service delivery... unresolvable by Service Desk) Snow queue management and ownership (reviewing and assigning tickets, closing tickets, tracking...